Account Manager

About TPC

We are a Marketing and Consulting Agency, Tough Pickle Creative. We believe in simplicity, strategy, and impact.

We believe in nurturing and investing in our team members for long-term growth and providing unmatched service to our clients.

We are looking for an Account Manager to establish long-term relationships with our clients,  oversee client projects and secure new client opportunities.

As an Account Manager, you will be tasked with end-to-end understanding of the client’s brand, making sure that client content gets done on time, and knowing how to present/report on analytics – what’s working and what’s not. 

Account Manager – Responsibilities

• Point of contact for clients
• Build long-term relationships with clients
• Manage projects with clients
• Manage expectations of the client 
• Communicate client needs and expectations to the team
• Coordinate with team to ensure consistent service
• Identify opportunities to grow business with existing clients
• Help the team with company-wide strategic planning
• Upsell TPC’s services and solutions

Account Manager – Requirements

• Must be available to work 7am – 3pm PST 
• Must speak fluent English 
• Be friendly, professional, and personable 
• Hands-on experience in account management with Western clients. 
• Must have excellent communication skills; ability to communicate the direction and status of a project 
• Manage client expectations
• Must have intermediate knowledge of SEO, Content Development,and Social Media Management. 
• Must know how to use a positive language
• Be deadline driven and able to stick to a schedule (non-negotiable skill)
• Must be able to manage team deliverables and communicate client needs to team members clearly
• Ability to manage multiple client relationships and projects simultaneously
• Knowledge and proficiency in project management tools
• Problem-solving skills 
• Ability to prioritize among competing tasks
• Experience in creating project reports and plan of actions (ability to note when a project is at risk and make suggestions and prevent delays on projects)
• Experience in making strategic content recommendations

Job Type: Temporary with potential for long-term

As a new team member, we will expect:

• Honesty about your capabilities and availability
• Active learners
• Responsiveness during business hours
• Diligence and proactiveness
• A team player

About the Hiring Process

• We will test hire 2-3 shortlisted applicants for this position 
• The shortlisted applicants will be on a 30-day test period
• The successful candidate will assume the role for 6 to 7 months after which we will determine if the position will be long-term
• The unsuccessful candidates may be considered for other roles if suitable with their skills and experience or may be contacted after 6 to 7 months

Work Environment

This is a remote position, taking over a team member going on leave. You will be working with Operations, Production Manager, and SEO/Content Manager to coordinate the client’s needs and expectations. 

Being communicative and honest are non-negotiable at TPC.

We have a collaborative and creative work environment that encourages you to spread your wings and learn the different skills essential to becoming successful in the field.

If you’re interested in collaborating with our team, jump into the pickle jar with us!